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	I don't have a credit card. Are there alternative payment methods available?		CGProShop now accepts PayPal and you don't even need a credit card to pay. Another solution is to get a friend or relative to order it for you. However, we can also accept cheques, money orders and telegraphic transfers. Email info@cgproshop.com for more details.


	Can I have the tracking number for my shipment?		We allow our customers to select what fom of shipping they require. If Express shipping is selected then you will have access to a tracking number. If Standard shipping is selected, the order will be sent via airmail and as a result will not have a tracking number.


	My order has not arrived. What do I do?		Standard. All orders should arrive in 1 - 3 weeks from the date of shipment. If your order has not arrived after 4 weeks, email info@cgproshop.com Express. You will automatically be sent your tracking number via email, upon the commencement of the order being shipped. If your order has failed to arrive in 1 week contact the shipper with your Tracking Number.


	My order is faulty or was damaged in shipment. What do I do?		Email a picture of the problem to info@cgproshop.com and we will arrange a replacement.


	I have emailed info @cgproshop.com and not received a reply. Why not?		Emails to info@cgproshop.com are answered within 24 hours, usually much quicker. If you have not had a response, the most likely cause is your SPAM detection/blocking software. We have had a lot of problems with this lately. It is very hard to answer queries about orders and shipments without using words like "order". If your query has not been answered within 24 hours, email again and we will try and answer more generically.


	How can I tell what is happening with my order?		Go to http://cgproshop.com/shop/yourorder.php and enter the email address you used when placing the order, and the order number.


	I need a printed receipt for my records and/or for customs clearance.		Go to http://cgproshop.com/shop/yourorder.php and enter the email address you used when placing the order, and the order number. You can then print off a receipt.


	Will there by any customs charges/duties?		You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you, the customer. CGSociety have no control over these charges and have no way of predicting what they may be. Customs policies vary widely from country to country so please contact your local customs office for further information. Additionally, when ordering from CGProShop.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.